DARTVALE PRIVACY POLICY

Last updated: 29 August 2026

Dartvale ("we", "us", "our" or "Dartvale") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights in relation to your personal information.

Dartvale is a sole-trader business operating in the United Kingdom.

1. Who We Are

Business name: Dartvale
Business type: Sole trader
Website:www.dartside.uk
Email:enquiries@dartside.uk
Telephone: 07447 076424

Legal/business owner: Andrew John Baumback

For data protection purposes, Dartvale is the data controller responsible for the personal information collected and processed in connection with our business.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect some or all of the following information:

Contact information

• Name

• Address

• Email address

• Telephone number

Job and property information

• Property address

• Details of work requested

• Photographs of areas requiring work

• Measurements and other information necessary to prepare quotations

• Information about access arrangements

• Information relevant to carrying out the work safely

Customer and transaction information

• Quotations

• Invoices

• Payment records

• Job sheets

• Correspondence

• Records of work carried out

• Information relating to complaints, queries or disputes

Website information

When you use our website, we may collect information such as:

• IP address

• Browser and device information

• Pages visited

• Date and time of visits

• Referring website or search information

• Other information collected through cookies or similar technologies

The information collected through the website will depend on the features and services provided on the website.

3. How We Collect Information

We may collect personal information:

• When you contact us by telephone, email, text message or other means.

• When you request a quotation.

• When you book or instruct us to carry out work.

• When we visit your property.

• When you complete a form.

• When you make a payment.

• When you communicate with us about an existing or proposed job.

• Through our website.

• Through cookies or similar technologies where these are used.

• From information you provide to us through third parties where this is necessary to provide our services.

4. How We Use Your Personal Information

We may use your personal information to:

• Respond to enquiries.

• Provide quotations and estimates.

• Arrange appointments.

• Provide our services.

• Communicate with you about your job.

• Purchase or arrange materials and services required for your work.

• Issue invoices and receive payments.

• Keep appropriate business and financial records.

• Deal with complaints and disputes.

• Protect our business and customers from fraud or misuse.

• Comply with legal and regulatory obligations.

• Improve our services and customer experience.

• Maintain records of work completed.

• Take photographs for job documentation and record-keeping.

• Contact you where necessary regarding completed or ongoing work.

We will only use your personal information where we have a lawful basis for doing so.

5. Lawful Basis for Processing

Under UK data protection law, we may process your personal information where one or more of the following applies:

Contract

We may need to process your information to provide a quotation, enter into a contract with you or carry out work you have requested.

Legal obligation

We may process information where necessary to comply with legal obligations, such as financial, tax, accounting or other legal requirements.

Legitimate interests

We may process information where it is reasonably necessary for the operation, management and protection of our business, provided that your rights and interests do not override those interests.

Consent

Where required, we may ask for your consent before processing your information, for example where particular marketing activities or certain cookies require consent.

Where we rely on consent, you may withdraw that consent at any time.

6. Quotations, Invoices and Business Records

We may retain information relating to quotations, jobs, invoices, payments and other business transactions for as long as reasonably necessary.

Some records may need to be retained for longer periods because of legal, accounting or tax requirements.

Keeping such records may include:

• Customer name and contact details

• Property address

• Work descriptions

• Quotations

• Invoices

• Payment records

• Correspondence

• Records of expenses and materials

• Records required for tax and accounting purposes

7. Photographs

We may take photographs before, during or after work for purposes including:

• Recording the condition of an area before work begins.

• Documenting work carried out.

• Recording defects or unforeseen conditions.

• Providing evidence in relation to a quotation or dispute.

• Maintaining job records.

• Quality control.

Where photographs are used solely for our business records, they may form part of the customer's job file.

We will take reasonable steps to avoid unnecessarily photographing people or personal information.

We will not intentionally publish photographs that identify you, your family or private personal information for marketing purposes without appropriate permission.

8. Marketing

We may wish to use photographs of completed work, testimonials or other information for promotional purposes.

Where consent is required, we will obtain appropriate permission before using identifiable customer information for marketing.

You may ask us not to use information or images relating to you for marketing purposes.

You can also withdraw consent to marketing use at any time.

9. Sharing Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary with:

• Accountants or bookkeepers.

• Professional advisers.

• Payment service providers.

• Suppliers where necessary to provide materials or services.

• Contractors or specialists involved in completing your work.

• Insurance providers where necessary.

• Legal or regulatory authorities where required.

• IT, website, email or other service providers who process information on our behalf.

We will only share information that is reasonably necessary for the relevant purpose.

Where appropriate, third-party service providers will be expected to handle personal information securely and in accordance with applicable data protection requirements.

10. Payments

Where payments are made electronically, your payment may be processed through a bank or third-party payment service.

We do not normally have access to your full online banking credentials, passwords or other confidential banking security information.

Payment information may be retained as part of our financial and accounting records where necessary.

11. Website and Cookies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device which can be used to make websites function correctly, remember preferences or provide information about how a website is used.

The types of cookies used may include:

• Essential cookies required for the website to function.

• Analytics cookies used to understand website usage.

• Functional cookies used to remember preferences.

• Marketing or advertising cookies, where applicable.

Where legally required, we will request your consent before placing non-essential cookies on your device.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect how the website functions.

If third-party analytics, advertising or other services are added to the website, this Privacy Policy may be updated accordingly.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.

• Accidental loss.

• Destruction.

• Misuse.

• Alteration.

• Unauthorised disclosure.

However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.

13. How Long We Keep Your Information

We will not keep personal information for longer than reasonably necessary for the purpose for which it was collected, unless we have a legal or other legitimate reason to retain it for longer.

Different types of information may be retained for different periods.

For example, financial and tax records may need to be retained for periods required by HMRC and other applicable legislation.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights including:

Right of access

You can ask us for a copy of the personal information we hold about you.

Right to correction

You can ask us to correct inaccurate or incomplete information.

Right to erasure

In certain circumstances, you can ask us to delete your personal information.

This right is not absolute. For example, we may need to retain information to comply with legal or accounting requirements.

Right to restrict processing

In certain circumstances, you can ask us to restrict how we use your information.

Right to data portability

In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format.

Right to object

You may have the right to object to certain types of processing, including processing based on legitimate interests or direct marketing.

Right to withdraw consent

Where we rely on your consent, you can withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

15. Making a Data Protection Request

If you would like to exercise any of your rights, please contact:

Dartvale
Email: enquiries@dartvale.com
Telephone: 07447 076424

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before providing personal information.

We will normally respond to a valid request within one month, although applicable law may allow an extension in certain circumstances.

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

The ICO regulates data protection and privacy in the UK.

You can find information about making a complaint on the ICO's website.

17. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy of any third-party website you visit.

18. Children's Information

Our services are intended for adults and we do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can consider appropriate action.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The latest version will be published on our website.

Last updated: 29 August 2026

20. Contact Details

If you have any questions about this Privacy Policy or how Dartvale handles your personal information, please contact us:

Dartvale
Email: enquiries@dartvale.com
Telephone: 07447 076424
Website: www.dartvale.com

Legal/business owner: Andrew John Baumback

Dartvale – Home & Garden Maintenance